Returns & Exchanges Policy
I strive to ensure you are completely satisfied with your order. If, for any reason you are dissatisfied with your order, you can return it to me subject to my Return Policy Guidelines stated below.
Items must be returned in their original condition along with the original packaging.
Refund: For the first 7 days following the receipt of your purchase, you may return your item for a full money back refund, excluding any shipping charges and a 10% restocking fee which will be deducted from your refund.
Your refund will be credited back to the original method of payment. Please note it can often take one to two billing periods for a refund to appear on your credit card statement.
Initiate a Return: Please call me at (661)301-8330 between 9am and 4pm PST and request a Return Merchandise Authorization number (RMA). Customers are responsible for return shipping fees and I recommend a shipping method that provides tracking and insurance.
Upon receipt of returned item, A Pony and Pearls reserves the right to deny a refund or store credit if the item does not meet the Return Policy Guidelines as stated above.